Shipping & Return Policies

Shipping Policy

Processing and Shipping Times

We process and ship orders Monday through Friday. Orders are typically processed within 1-2 business days, excluding holidays and during busy sale promotions. Delivery times may vary based on your location and selected shipping method.

Shipping Methods and Costs

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order, along with the delivery method you chose for your order. Shipping rates will be delivered to you in real-time as you checkout. Orders are shipped via USPS or UPS depending on what method you choose at checkout. Or, the case of Free Shipping, we will choose the most convenient delivery method for your address. Once your order has shipped, you will get a confirmation email with tracking. Please note tracking can take up to 24 hours to show movement.

Package Protection with ShipInsure

ShipInsure provides low-cost shipping protection to safeguard your package in case it is lost, stolen, or damaged during transit. We’ve partnered with ShipInsure to offer you peace of mind with every order. While ShipInsure is not required to order, we strongly recommended opting in on the checkout page, so your order can be replaced or refunded if lost.

Here’s how it works:

• Opted-In Customers: If you selected ShipInsure during checkout, your package is protected. Should you experience any issues with delivery, you can file a claim directly with ShipInsure here. Their team will assist you in resolving the issue quickly and efficiently.

• Customers Who Did Not Opt-In: If you chose not to include ShipInsure protection, we will do our best to assist you with any issues that you may experience.

Free Shipping

Source Vital often offers Free Shipping on online orders with a minimum purchase amount. That minimum purchase amount may vary from time to time. When your order qualifies for Free Shipping, we will determine the best method of shipping your order to you. You require a specific method or delivery timeframe, please select the carrier, method and rate that's best for you. Free shipping promotions are only valid to the 48 contiguous United States and Washington D.C. Alaska and Hawaii are excluded.

Return Policy

We hope that you love your Source Vital products. If for any reason you are not satisfied, please review the following guidelines:

Eligibility for Returns

• Returns are accepted for unused or gently used products within 30 days of delivery for online orders or 30 days from the purchase date for in-person orders.

• We will need an order number and contact email to verify purchase.

Return Process

1. Contact our Customer Care team at sales@sourcevital.com to initiate a return. Or, you may dial us toll-free at 1-800-880-6457.

2. Once your return is approved, you’ll receive instructions on how to ship the product back to us. If you're in Houston, we accept returns in our showroom at 1291 N Post Oak Rd, Ste 125, Houston TX 77055.

3. Refunds will be processed to your original payment method within 5-7 business days after we receive and approve the returned item.

Non-Refundable Items

• Gift Cards & Gift Certificates

• Customized products, such as Custom Facial Serums, Make Your Own Mask Kits, Bath Soaks, Custom Body Oils, Make Your Own Beard Oils, and Make Your Own Skin Care Kits.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery. Customers who opted into ShipInsure can also file a claim to address these issues. If you did not opt into ShipInsure, we’ll do our best to assist you directly. We will ask for a photo of your damaged shipment for our claims process with the shipping vendor.

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For any additional questions, feel free to reach out to our Customer Care team. Thank you for choosing Source Vital Apothecary!